why apple can kiss my ass

now playing: whole wheat radio


so we're still troubleshooting our server problem here at work. it's now 2:30, and we're no closer, really, to being up than we were. we did back up the original RAID array to an IDE drive to attempt to read the data as it was at the time of the crash, but (as i suspected) if the data on the drive is already toast, then there is no magical healing process that takes place when you back up your already corrupted data. it's not as if the cybergods look down from heaven and say to themselves, "awwww....look at that. he's making such a valiant effort...maybe we should smile upon him..."

nope.

it's more like, "you dumb bastard! the time to have done that was before we trashed your shit! glad you have so much surplus time on your hands, for today we teach you a lesson."

so thanks, cybergods. welcome to my lost weekend.


anyway, back to why Apple can kiss my ass.

a word to the wise, those of you in the position to make such decisions - you are not helping anyone by putting a spiffy, new voicemail system in place that effectively insulates your customer base from the unfortunate experience of actually having to talk to a human being.

for instance, APPLE...when i go to your website and track down the phone number for your store in King of Prussia - and, heaven forbid, DIAL it...the phone should actually ring at the store in King of Prussia. It should not go into some international PBX system that routes my call to any one of other countless similar PBX systems, similarly designed to thwart my original intention of actually speaking to a human being. AND...(and this goes for all of you who do so) - don't direct me to your website. If (not so hypothetically speaking), i'm hoping that there's a longshot that an Apple store might have a 36GB Ultra-3 SCSI drive in stock, I'm not going to be driving to your website on a Sunday afternoon to pick it up...if, perchance you have one (based on our consultants' stereotypical assumption that "macs use scsi drives, maybe an apple store would have one"), i'm not going to be hopping in my car and driving to your website to pick one up.

where would i be going for that?

ummmm...that'd be THE APPLE STORE IN KING OF FUCKING PRUSSIA....whose PHONE DOES NOT RING IN THE APPLE STORE IN KING OF PRUSSIA, but to the NAMELESS, FACELESS, APPLE VOICEMAIL MONOLITH THAT REFUSES TO TELL ME THE ONE FUCKING THING I NEEDED TO KNOW IN THE FIRST PLACE.

so that's why apple can kiss my ass.

or at least, that's what i just told their voicemail.